GIS Technical Support
CENTROID provides assistance for all technical support & maintenance enquiries to ensure that our clients receive the maximum benefit from the GIS software they use. Our Tech Support "Help Desk" offers a range of cost-effective support services that address all levels of customer need. It is staffed by Certified Professionals, all with Advanced Degrees, who possess a detailed technological understanding of GIS software.
Email Technical Support
For e-mail support our Help Desk is available during normal working hours. Response to an email query received may result in technical advice being relayed via telephone or technical direction sent via e-mail itself. Where a client's technical query requires the sending of technical instructions via e-mail, CENTROID will endeavour to respond within the same working day. Please note, the earlier you send your query to us (AM, not PM) then the quicker we can respond.
Telephone Technical Support
Again, telephone support our Help Desk is available during normal working hours. Response to a telephone query may result in technical advice being relayed via email or telephone itself.
Please note, because our GIS staff may be giving a training course or actively supporting another client on a technical issue, its always best to simply email our Help Desk to ensure the most rapid response to your query.
On-Site Technical Support
In the event that telephone and e-mail support is not sufficient to resolve a particular GIS issue, you - the client - may make a request for "On-site" support. In the first instance, CENTROID will endeavour to help with the technical issue via telephone or e-mail, but if an "on-site" visit is required, we will arrange a mutually convenient time to visit you on client premises.
Should you wish to avail of Tech Support please email us using the form below.